The sequence is missing from the list when adding prospects, but still appears under the main sequences page.

Symptom

When adding prospects to a sequence, the sequence is not visible under the list. However, when viewing the main sequences page here, the sequence is visible.

Applies To

• Sequences

• Prospects
• Users

Resolution

To resolve, open the missing sequence from the main prospect list here, then click the Settings tab. Scroll down to Ownership and under Sharing, choose Shared - Others can see and use it from the dropdown, then click Save.

Cause

This is occurring because the share settings on the sequence is set to Share - Others can see it instead of Share - Others can see and use it.