Error 'Failed to override step templates'

Created by Aye Myat, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

Error 'Failed to override step templates' occurs when trying to add a prospect to a sequence.

Applies To

Outreach sequence

Variables

Sequence edit permissions

Resolution

Check the variables used in the template and whether the prospects in question have the values entered in the fields to which those variables refer.

If not, the user needs to enter values in those fields of the profiles of the prospects he wants to sequence. Or, he needs to remove those variables from the email template.

Or, if an admin can add the same prospects to the same sequence, that would indicate the issue is related to sequence edit permissions. In that case, check those permissions, and if the affected user does not have the permission to edit the sequence in question, that would be the cause of the issue.

Cause

Value to which a variable refers to not being present in the profile of the prospect the user tried to add to the sequence.

If an admin can add the same prospects to the same sequence, that would indicate the issue is related to sequence edit permissions. In that case, check those permissions, and if the affected user does not have the permission to edit the sequence in question, that would be the cause of the issue.