Error: We are unable to authenticate with your mail service.

Created by Mike Le, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

User is not able to authenticate their mailbox in Outreach. When they try to enable the sending and syncing toggles, an error is thrown that says: We are unable to authenticate with your mail service.

Applies To

  • Outreach mailbox

Resolution

  1. Log in to Outreach.
  2. Navigate to Personal Settings > Mailboxes.
  3. Click on the affected mailbox.
  4. Click disconnect.
  5. Click Connect to reauthenticate the mailbox in Outreach.
  6. Click Save.

Cause

The mailbox credentials and/or token have expired and need to be re-authenticated.

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