Emails are not showing in the Emails Sequence tab nor in the Outbox

Applies To

• Outreach Users

• Outreach Admins

Answer

Please note that if you are unable to view any emails from the sequence Emails Tab, as well as the Outbox page, you probably do not have permissions to access to either the prospects profiles or emails sent by another user. 

You would still be able to see the Email Overview from the Insights Tab but nothing will show when you click on it as expected.

If you require access to these emails, you will need to reach out to your Outreach Admins.

Additional Information

Outreach Governance Profile Settings Overview