Error:Could not retrieve SSO connection name: cannot retrieve authorization URL for non-SSO login org after testing SSO.

Created by Birat KC, Modified on Mon, 9 Feb at 11:02 PM by Alsabana Sahubarali

Symptom

When a Outreach Admin attempts to click "Test" on the "Edit Identity Provider" section of Outreach's SSO settings, they receive the following error: 

Could not retrieve SSO connection name: cannot retrieve authorization URL for non-SSO login org

Applies To

  • Outreach Admin testing SSO connection via Outreach SSO settings 

Resolution

Confirm that SSO has been enabled. 

  1. Log in to Outreach.
  2. Click Administration Organization Sign-in & password options.
  3. Click Edit.
  4. Click SSO.
  5. Toggle Enable.
    Outreach 2024-04-24 at 1.21.44 PM
  6. Click Save.

 

Cause

When "Enable" is not checkmarked, the test option will not work.

 


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