How To Configure an Outreach Success Plan Timeline

Purpose:

The purpose of this article is to provide direction to Outreach Users in configuring an Outreach Success Plan’s Timeline.

The Timeline of an Outreach Success Plan outlines the different phases that will take place during the sales cycle as well as the primary tasks and meetings that make up each phase.

Intended Audience:

• Outreach Users

Notes:

• There are five primary processes in creating an Outreach Success Plan:
  • Creating an Outreach Success Plan
  • Configuring a Timeline
  • Defining Success Criteria
  • Adding Resources
  • Identifying Teams
• This article discusses the second process; Configuring an Outreach Success Plan. For more information regarding additional processes required to complete a Success Plan, refer to the applicable content in the Additional Resources section of this article.
• This article illustrates the process of creating a timeline after completing the How To Create an Outreach Success Plan process. Users can apply the direction of this process in editing or modifying timelines as applicable.

How To Configure an Outreach Success Plan Timeline:

1. Access the Outreach Platform.
2. Click Plans > select the applicable Outreach Success Plan.
3. Click Timeline in the menu bar.
4. Click the Add a New Phase icon (Plus button) as applicable.
5. Click to name the Phase.
6. Click +Add to add a new event.
7. Complete the event details based on the information in the table below:

   Option	Description
   Event Name	The name of the Event, such as if it is a meeting or a task.
   Description	A detailed description of the event such as agenda and talking points.
   Resources	Resources relevant to the success of the Plan, such as points of contact, meeting minutes, etc. Note: Added resources are available in the Resources tab of a Success Plan for quick access.
   Subtasks	Subtasks that are influential to the success of an event for a Plan such as following up with Marketing regarding new branding or make reservations at Mindy's for four.
   Comments	Comments relevant to the success of the plan such.
   When	Identifies the date which the event or task is supposed to trigger.
   Event Type	Identifies the type of event.
   Owner	Identifies the Owner of the Event or Phase.
   Participants	Identifies any participants required to make the completion of the event or phase successful.
   Visibility (eye icon)	Provides Users the ability to govern how an event is shared.
   Delete (trash bin icon)	Provides Users the ability to remove the event.

   Note: Event details are captured as added therefore there is not a “save” option; however, Users wanting to remove an Event can click the Event and click the Delete icon (trash bin).
8. Repeat Steps 4-7 for applicable phases and events required for the Success Plan.
   The Timeline of the Success Plan is defined and Users can continue the process of configuring an Outreach Success Plan by completing the How To Define Success Criteria process as applicable.

Additional Resources:

Outreach University - Outreach Success Plans

Outreach Customer Stories

Outreach Success Plans Overview

Outreach Success Plans FAQs