Symptom
The sign in button for the LinkedIn Sales Navigator Intelligence Tile in your Outreach application is missing or the box is greyed out.
Sign in button missing
Tile greyed out
Applies To
- LinkedIn Sales Navigator Intelligence Tile
- Prospects or Accounts
- Outreach Users
Troubleshooting
Enable Third-Party Cookies in Your Browser
Ensure you have turned on third-party cookies in your web browser. Refer to online help instructions for your specific browser application. (Here are the instructions for Google Chrome.)
Disable Dux-Soup and DuckDuckGo
- Review your browser extensions to see if you are using either of the following:
- If found, disable or uninstall the extensions.
- Refresh your browser.
Once these extensions are disabled, the tile should appear correctly in Outreach with the Sign in button visible.
Troubleshoot Other Browser Extensions
While the extensions mentioned above have been found to be particularly impactful to the LinkedIn Sales Navigator Intelligence Tile, other browser extensions may interfere with proper functionality, as well. If the issue began recently, review more recently installed or updated extensions and try disabling them and refreshing your Outreach application to see if that resolves the issue.
Cause
The tile requires the use of a third-party cookie from LinkedIn to appear and function properly.
Additionally, browser extensions may or may not be robustly tested before being made available and cannot be tested for compatibility in every scenario. They are a common root cause of in-browser issues across websites.
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