Emails are showing in a previous unrelated email thread in the prospect's emails tab

Created by Mike Nomichit, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Applies To

  • Outreach Admins

  • Outreach Users

Answer

Note that this is an expected behavior and if some emails have the exact similar 'subject line', the system will not make any differences and will add all emails to the existing thread due to that same subject line.

 

Additional Information

Overview and understanding of the prospect's Emails tab page 

 

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