Post-call Voice Insights Overview

Objective

Provide information on the post-call conversation insights available from Outreach Voice.

Applies To

• Outreach Users
• Outreach Voice

Overview

All users recording calls with Outreach Voice will gain access to post-call conversation insights. The following feature set will be accessible:

• Access Kaia Recordings
• Kaia Search
• Saved View and Search Alerts
• Smart Call Assist (must be enabled by Admin)
• Kaia Recording Sharing
• Kaia Re-transcription
• Topics & Reactions
• Custom Topics
• Topics Report
• Team Trends Report
• Kaia Playlists

Admins and Users interested in Outreach's live conversation intelligence and coaching capabilities can learn more about Kaia, here.

Recommended Next Steps

We recommend:

Sign into Outreach as an Admin and under Administration -> Tools -> Kaia review the setup for your Outreach instance. Among the options here you will see controls to:

• Enable/Disable recording sharing and downloading for all users. If enabled, sharing can be controlled at user level by User Profiles.
• Enable use of Smart Call Assist in Kaia for AI Summaries and Q&A on calls over 30s. (Note: Outreach does not allow your data to be viewed, retained, or used for training by third party LLM providers.)

Review recording visibility permissions in Kaia. By default, Kaia recordings are visible to all Outreach users. If you have created more restrictive visibility permissions in Outreach Voice for viewing recordings there then you will want to replicate them in Kaia. 

Need more help?

Need more help or have additional questions? Please reach out to your Account team or open a Support ticket so we may assist you further.