Connect and Sell: Review & Modify Dispositions

Purpose: 

The purpose of this article is to provide direction to Outreach Users in reviewing and modifying dispositions. 

Intended Audience: 

• Outreach Users

Review Current Dispositions

1. Scroll down to the Company Settings Page
2. Add/Remove/Update the dispositions listed in the Call Dispositions table until they match exactly the Call Dispositions you have configured on Outreach

Add a New Disposition: 

1. Click the Add New Record button
2. Enter the Disposition Text
3. Select the appropriate Disposition Type
4. Select the Lightning, Dialer and Conversation Checkboxes
5. Click Save Changes

Delete a Disposition:

1. Select the Delete button corresponding to the Disposition you want to delete
2. Click Save Changes

Update a Disposition

1. Click the Disposition Text field, Lightning, Dialer or Conversation Checkboxes to modify them.
2. Click Save Changes