How is the prospect's time zone calculated?

Applies To

• Prospect's profile record

• Prospect's Local Time tile

Answer

Prospect's profile record will automatically calculate a time zone from the below fields:

• Phone number
• State (within the United States or Canada only, no other jurisdictions are currently supported)

The automatic timezone calculation is only calculated when:

1. There is no previous manually set timezone value
2. When a state changes contains a US state or Canadian province/territory value.

Note: the phone number entered (if it is US or Canadian) will update an API-accessible read-only field 'InferredTimeZone' but this is not used in the user interface. Customer making use of the Outreach Public API will be able to access 'InferredTimeZone' for use in their developed applications. This does not update the prospect's timezone field, as that value is visible only via the public API.

Prospect's Local Time tile will automatically calculate and populate their local time from the below fields:

• Time Zone
• Account associated to Prospect

Keep in mind that the Time Zone field on the prospect record can also be manually updated from their Edit page, updated from a sync with your CRM, or updated from an import workflow.

If you have the above fields populated, but the time zone is still not populating, just remove and re-add the field to recalculate the time zone. It is possible that someone manually cleared/deleted the time zone after it was calculated.