Asked to Setup Account Every Time I Access Outreach

Created by Amy Thompson, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Symptom

When logging into Outreach, users are prompted to select their role and continue connecting their mailbox and calendar even after they have already been set up.

Applies To

  • New Outreach Users

  • Outreach

Resolution

Make sure users are accessing their account via https://accounts.outreach.io/users/sign_in Instead of outreach.io/onboarding. If the onboarding link is bookmarked, remove the bookmark and navigate to outreach.io and bookmark that address.

Cause

New users bookmarking the outreach.io/onboarding link and accessing their account through there.

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