Messaging compliance with TCR guidelines (10DLC)

Created by Khaled Atmaz Alsibai, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Question

This is about the deadline to meet TCR guidelines as outlined in this webpage, https://www.campaignregistry.com. Does Outreach have any plans to address this?

Applies To

  • Messaging Beta Feature in Outreach.

  • SMS/Texting

Answer

SMS messaging is in a closed beta state in Outreach. We do not have any active development happening for new features on SMS, so this is not going to be addressed in the near future.
 
Not complying might increase fees for delivery (which Outreach does not pass to customers because we aren't charging them for messaging at all). It could also impact delivery success rates. However, this is not a GA (general availability) feature, and we are not responsible for any delivery rate drops.


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