What does 'response time - under 3 responses' mean in the report?

Applies To

• Users

• Reports

Answer

In Outreach reporting, “response time — under 3 responses” refers to how quickly a user replies to the first, second, and third inbound prospect responses.
Here’s what it means in practice:
Average response time for the first three prospect replies.
Outreach tracks how fast a rep responds when a prospect replies to an email. The “under 3 responses” metric looks specifically at:
 

1. Response to the 1st prospect reply
2. Response to the 2nd prospect reply
3. Response to the 3rd prospect reply

Then it averages those response times.
 

• It helps managers understand how quickly reps engage in active conversations.
• Faster replies usually correlate with higher meeting conversion, so this metric is often used to identify top-performing reps or coaching opportunities.