How to Enable Auto-Detect Phone Numbers in Outreach Everywhere

Objective

Enable the Auto-detect phone numbers feature in the Outreach Everywhere Chrome browser extension.

Applies To

• Outreach Users
• Outreach Voice
• Outreach Everywhere

Before You Begin

• Download and install Outreach Everywhere.
• Please note that the feature to auto-detect phone numbers only works where the Outreach Everywhere extension is supported.

Procedures

Enabling the Auto-Detect phone numbers feature

1. Access the Outreach Platform. 
   Note: Alternatively, launch the Outreach Everywhere extension, hove over the left edge of the extension panel, click the left-facing arrow to expand it, then continue through the steps below.
2. In the bottom left-hand corner of the navigation sidebar, click the user's initials > Personal Settings.
3. In the Outreach Everywhere tile, click Outreach Everywhere settings. 
4. Check the box next to Auto-detect phone numbers. 
5. Click Save.

Using Auto-detect phone numbers with Outreach Everywhere

1. Confirm your account has Outreach Voice enabled and setup properly.
2. Locate the applicable number in Salesforce or Gmail.
3. Click the applicable phone number to initiate the call.
   Note: Numbers associated with a Prospect display the Prospect's name in the call bar. Numbers not associated with a Prospect display the number only.

Troubleshooting

If you cannot click to dial, the phone number is likely not a 'TEL' Link. There are several different ways to check whether a phone number is formatted as a 'TEL' link:

1. When hovering over a TEL link, look at the left hand corner of Google Chrome. You should see something like "tel:XXX-XXX-XXXX" to indicate that this is a properly formatted link.
2. Right click on the phone number using Google Chrome and select "Inspect". You should see a highlight of