Ring Central in Outreach FAQ

Purpose: 

The purpose of this article is to provide information to Outreach users regarding RingCentral and Outreach integration. 

Intended Audience: 

• Outreach Users

Notes: 

• RingCentral is a third party voice provider service supported by Outreach but is not an Outreach product. For more information regarding RingCentral, refer to applicable page on RingCentral's website.  

Ring Central FAQs: 

Q: Does RingCentral work with Outreach?
A: Yes. RingCentral is one of the few voice providers Outreach Voice is compatible with. 

Q: Are active seats for Outreach Voice required in order to use RingCentral. 
A: Users are required to have Outreach Voice enabled in order to benefit from the Outreach Voice features including enabling a default voice provider. 

Q: Do I have to have an active RingCentral account?
A: Yes. In order to enable RingCentral as a default voice provider in Outreach, Users are required to have an active RingCentral account.

Q: How do I establish a RingCentral account.
A: Refer to RingCentral's website for information on establishing a RingCentral account. 

Q: How do I enable RingCentral to be the organization's default voice service provider?
A: For more information regarding the admin process for enabling RingCentral as your Voice Service, refer to Outreach User Admin Settings: Org Voice Overview.

Q: What RingCentral endpoints are supported for Outreach calls?
A: For an integrated calling experience between Outreach and RingCentral, users should make, and answer, their calls using the RingCentral web app instead of Outreach. To enable this, the RingCentral setting for making calls should be set to Browser.

Calls made elsewhere (e.g. RingCentral for Desktop App, RingCentral phones or forwarded to other phones, etc.) will not be visible in Outreach.  

Additional Resources

Outreach User Admin Settings: Org Voice Overview