How to set the Default Mailbox

Created by Ayesha Naweed, Modified on Mon, 9 Feb at 11:01 PM by Alsabana Sahubarali

Objective

The purpose of this article is to provide direction to Outreach Users in setting the Default Mailbox in their mailbox settings. Setting the default mailbox is applicable when a user has more than one mailbox. 

Applies To

  • Outreach User

Procedure

  1. Access the Outreach Platform.
  2. Click Personal Settings.
  3. Navigate to Mailboxes  > See all mailboxes.
  4. Navigate to the mailbox you wish to set as Default. 
  5. Click the three dots on the mailbox on the right hand side.
  6. Click the option: "Set as Default"Outreach 2025-02-11 at 12.41.28 pm.jpg
  7. The mailbox is now your Default mailbox.

Notes 

All emails will be sent using the default mailbox as set under the personal settings unless manually specified by the user as described in this article: Switching Email Sender (Assigned Sequence Mailbox) Mid-Sequence

Additional Information

How To Connect a Primary Email to Outreach

How to Add an Additional Mailbox to an Outreach User

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