Admin Configuration of Outreach app for Slack

Created by Tomas Zeman, Modified on Mon, 9 Feb at 11:00 PM by Alsabana Sahubarali

Objective

The purpose of this article is to guide Outreach Admins through the process of configuring Outreach app for Slack as a notification channel. This integration for Slack allows Outreach users to receive notifications via Slack once set up properly.

Applies To

  • Outreach Admins.

Before you begin

  • Ensure that you have permission to add apps for Slack to your Slack workspace

Procedure

  1. Navigate to Administration → Organization → Org info  General then scroll down to Slack notifications.

  2. Connect app for Slack by following the prompts.

 

Additional Information

Integration for Slack is enabled at the instance level using Slack OAuth. Once connected, Outreach attempts to automatically map Outreach users to their corresponding Slack users.

If the mapping is successful, users can start receiving notifications via Slack and configure  app for Slack as their preferred notification channel.

The Outreach application for Slack is currently under review by Slack. While the app functions correctly and users can receive notifications via Slack if they choose, you may see the following warning until the review process is complete: "This app is not approved by Slack. Apps are reviewed to ensure a quality experience. Learn more."


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